cancel cell plan

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  • Updated 5 years ago
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How do I cancel my phone plan but keep my number? I'm going on a student exchange and won't be able to pay my cell phone bill for 5 months but I still want to keep my number and tab how do I go about doing this?
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Stephanie Aubertin

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Posted 5 years ago

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Mo D.

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If you want to keep your number and Tab, you will need to place your account on seasonal hold for $15/month
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Stephanie Aubertin

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Okay. Thank you. How do I do this? Do I need to call or can I do it on self-serve?
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Jonathan I, Mobile Master

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It is on Self Serve. It's where you change your plan.

Consequently, please keep in mind that you will lose any plan you have now and you will have to choose from an in market plan when you return from the seasonal hold.
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Mo D.

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Seeing as Stephanie was willing to cancel her plan, I don't think losing her current plan is an issue for her
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Ivan, Mobile Master

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You'll still have to pay the monthly $15. If you cannot make the payments online, you may want to call customer service to see what your options are.

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