Cancel pre-authorized payment

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  • Updated 2 years ago
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Hello, I changed from monthly plan to prepaid plan. When I have monthly plan, I used pre-authorized payment. When I changed to prepaid plan, the monthly plan was cancelled, and today my last bill was paid from my bank account. So, now my pre-authorized payment in monthly plan was cancelled ??
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Posted 2 years ago

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Yes. If you want to set up pre-authorized payment for your prepaid plan, you can do that in self-serve. However, you have to use a credit card or Visa debit as they don't support direct payment from bank accounts for prepaid.