Cancel plan

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  • Updated 8 months ago
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I’m trying to cancel my plan and apparently I have to call, but the line says that you’re closed at 9:00am on a monday, and that I can do most things from the website. Is there a way to cancel online so I don’t have to wait for whatever you consider “regular business hours” that apparently does not include Monday morning??
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Maddie Majcher

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Posted 8 months ago

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Goran, Mobile Master

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You'd be waiting for48+ hours likely with potential alternate although that's reserved for people out of country. You can try 611 again now but expect long wait times to get through.
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Paul Deschamps, Mobile Master

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The only way to cancel is by calling in Unfourtunatley, Koodo seems to be experiencing tech issues at the moment perhaps as there are multiple complaints about calling in at the moment. Give it a little time and try calling back the lines are probably flooded with calls at the moment.

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