cancel phone order

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  • Updated 1 year ago
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I'm already a Koodo customer. I've just made an order few hours ago for a new Samsung S8+ phone, I changed my mind and I'd like to cancel my order. How can I proceed in order cancellation?
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Akram

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Posted 1 year ago

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Goran, Mobile Master

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You need to contact the Koodo webstore to get it cancelled. If worst comes to worst, you have 15 days to request a return mailer to send it back and get refunded.

Here is policy info and contact info.

https://www.koodomobile.com/webstore-...
(Edited)
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Not Jean-Pierre Blais

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Or simply refuse the package.
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Allan, Mobile Master

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Not sure how that would work for getting your money back though...it would be better to do what Goran suggested.
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Not Jean-Pierre Blais

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If you refuse the package, it goes back to wherever it came from, and you don't have to deal with the hassle of asking and waiting for a return label, re-packaging, and shipping. If they can't figure out that you want a refund, simply email/call them to let them know that is why you refused the package.
(Edited)
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Bernard, Official Rep

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Akram, has your order approved? If you received an order number simply send an email to the webstore including that and everything else is going to be take care of. Likely the unit won't even be shipped. 

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