cancel my plan from aboard

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  • Question
  • Updated 2 years ago
  • Answered
Hi this is Chris, I'm currently in Chile and I need to cancel my plan, how can i do it from here?
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Chris Soto

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Posted 4 years ago

  • 1
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Dennis, Mobile Master

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The only way is to call Koodo

647-788-4337
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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Sheila

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Or you can log into self serve and email them so you can avoid paying long distance.
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Sheila

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You can call them at their Koodo telephone number because it's still active-:). I can't see why a customer who left the country is asking via email correspondence to cancel their account is refused, doesn't make sense!
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Yannick

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Hey Sheila, please understand that we have procedures and we must follow them. A cancellation can't be processed by email and we won't contact a customer who is abroad (by that I mean calling a foreign number). Thank you for your help though!
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Chris Soto

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hey guys I already did I just called from skype and in 3 second of chitchat my plan was cancelled ;)
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Maria Paula

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how via skype??? what is their username?? 
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Timo Tuokkola, Mobile Master

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Use skype to call the phone number over the internet. It's not a video chat.