Cancel My Online Order Please?

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  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
Hey there, I'm going to be coming over to Koodo as a new customer, and I ordered the phone I want  online yesterday, but it's going to take too long to ship, so I want to just go in-store and buy it there.

The web-store is not operating (it's Saturday, and when I called, I was informed they only operate Tuesday-Friday), but I want to get my order cancelled asap, so I don't have to worry about returning it if it's been shipped or anything.

Can somebody please help me get this done?

Thanks in advance,

- Sim 
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Simran Purba

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Posted 1 year ago

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Robert, Mobile Master

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Hello Simran,

Maybe an employee will see your post and cancel your order!
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Simran Purba

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I'm hoping so! Thanks for the good luck post haha
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Contact the Koodo Webstore to cancel your order, they should be able to cancel if it hasn't been dispatched yet.

Contact us at 1-844 566-3697 Tuesday through Friday, 3pm to 9pm EST

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It will most likely be shipped on Monday, and delivered on Tuesday. Since you cannot contact them over the phone on Monday, good luck.
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Yann L'Anglais, Company Admin

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Hello Simran,

Please note that your order was cancelled and that all charges were refunded.

Thank you !