Cancel mobthly bill switch to pay as you go

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Photo of Lorri Cole

Lorri Cole

  • 104 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Tayeb A

Tayeb A, Employee

  • 18,208 Points 10k badge 2x thumb
Hey Lorri,

You can visit a Koodo Store nearby http://koo.do/1FGnrCE to get a Prepaid SIM Card and ask a representative to move your number to the Prepaid service. Your Postpaid account will be cancelled after your move your number to Prepaid and you will receive a final invoice for your Postpaid account once it's cancelled.

You may reach our Customer Service if you don't want to keep your number and just want to cancel the monthly service.

Let us know if you have more questions!
Photo of Lorri Cole

Lorri Cole

  • 104 Points 100 badge 2x thumb
Awesome thanks so much
Photo of BobTheElectrician

BobTheElectrician

  • 66,862 Points 50k badge 2x thumb
The Koodo store will charge you $20 for the prepaid SIM, but that's credited back to your prepaid account when you set it up on-line, so not to worry.

One inconvenience: unless things have changed recently, closing your monthly account means you have to settle your tab on your final invoice, so you may want to take a good look at your cash flow under both systems if that's an issue.
(Edited)