cancel line hold time

  • 1
  • Question
  • Updated 2 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I know it's been said before, but just reiterating. To be on hold for over an hour to cancel a line is horrid. It's been an hour and still waiting for someone to pick up.  There should be a better solution. 
Photo of Daniel Hryb

Daniel Hryb

  • 3,860 Points 3k badge 2x thumb
  • frustrating

Posted 2 months ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 97,684 Points 50k badge 2x thumb
There's been talk of a priority type system based on what you need but that hasn't happened so....hope for the best some day?
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,898 Points 100k badge 2x thumb
There won't be as there's too much room for error letting customers do it themselves, I mean they took away switching SIM cards because customers were using it improperly so cancelling an entire line would be a nightmare I'm sure. That and I'm sure they want to talk you into staying if possible
Photo of Bernard

Bernard, Official Rep

  • 81,100 Points 50k badge 2x thumb
Hmmmm....the wait time from what I can tell from our end is virtually zero. Were you transferred by a rep Daniel? 
Photo of Daniel Hryb

Daniel Hryb

  • 3,860 Points 3k badge 2x thumb
I got a hold of someone kinda quick, but then after speaking to him, he transferred me to the cancellation dept. That wait time was 1HR 15 min
Photo of Mats

Mats

  • 22,206 Points 20k badge 2x thumb
That is not acceptable. Any rep should be able to cancel. To make you wait on hold for over an hour is just wrong.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,676 Points 100k badge 2x thumb
Only supervisors are able to cancel accounts.
Photo of Dennis

Dennis, Mobile Master

  • 196,772 Points 100k badge 2x thumb
If you switch to another carrier, you wont even need to call koodo to cancel.  Porting out has the new carrier do all the work for you 
Photo of Daniel Hryb

Daniel Hryb

  • 3,860 Points 3k badge 2x thumb
In this situation a port out is not applicable. I had 4 lines on my account, and no use for one of them. I simply needed to cancel 1 line/phone number.

This conversation is no longer open for comments or replies.