cancel add on function

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  • Question
  • Updated 2 years ago
  • Answered
I have tried to cancel one of my add on function on-line 3 days ago, the system keeps on saying that there is an error and tell me to try again. I went to one of your service outlet for help today. They told me to call the customer service. I call and held the line for an hour for an representative but never got one. I am quite upset with the bad service. What can I do now?
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Laura Chong

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Posted 2 years ago

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Chadwick, Mobile Master

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Unfortunately if u cannot remove it with self serve, you will have to get an agent to help you. I recommend calling around 10am your local time. It seems to be the best for myself in the past.
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Bernard, Official Rep

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What add-on is it Laura?
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Laura Chong

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Hi Bernard,

Thanks for your reply, it is the International Long Distance Saver I want to remove from the add on. I tried several days to remove it on line and still unsuccessful. Please help me.
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Bernard, Official Rep

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Done Laura.