Cancel a prepaid payment.

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  • Updated 9 months ago
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I use a pre-authorized payment for prepaid services. I was billed on march 10th for the month (march 25th to april 25th) but I will be on vacation during most of that time. I want to cancel the payment for that month, how should I proceed with that ?
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Khalil Mansour

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Posted 1 year ago

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rikkster, Mobile Master

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Hi Khalil,

Once payment is received, there's no way to cancel, that I'm aware of. If you knew in advance of your vacation plans, it would have been possible to temporarily suspend pre-authorized payment for the month of March by de-registering the credit or debit card assigned for pre-authorized payment.
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Mazharul Shehab

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how to change/cancel  my sim card imei
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Mazharul Shehab

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please tell me the prossage
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Sophia, Mobile Master

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Do you mean you have a new SIM card? Go to prepaid self service, and then click Phone Services in the menu, then Change Sim Card. There you can enter the new SIM card number.
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Gordon Humphrey

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How do I deregister the credit?
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Mayumi, Mobile Master

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@ Gordon
Login to self serve > Click "Self serve" Tab(If you have postpaid account) > Billing > Change/Manage  Pre-authorized payments
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Allan, Mobile Master

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You can try contacting Koodo and seeing if they will reverse the charges but there is no guarantee that they will.
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Norma Stevens

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I made a visa debit payment to a new phone number i selected but acct on someone elses name.How do i cancel my payment?
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Norma Stevens

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phone number please
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Mayumi, Mobile Master

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Hi Norma.
If you want to make stop payment. you should contact your bank...?

I'm not sure what you mean by  " payment to a new phone number i selected but acct on someone elses name".
Are you a prepaid customer or postpaid?

If its already made through, you can talk to a rep dialing *611 from your Koodo phone.
(Edited)
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Norma Stevens

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What's the difference between the 2 options?This is my first time for this and I selected a number that's already active and a Lisa answered
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Norma Stevens

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Am I to keep trying other numbers?
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Norma Stevens

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Ok thank you
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Mayumi, Mobile Master

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"What's the difference between the 2 options?"
 - Do you mean "prepaid customer or postpaid"? Then, Prepaid is like pay-as-you-go. Postpaid is You will receive a bill monthly.

Who is Lisa?