can someone help me?

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  • Question
  • Updated 5 years ago
  • Answered
my plan says i can use 2GB...but i'm only getting to use 1GB...the website says to self serve to change my account but i can not find thia option. any help?
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Dallas Sinopole

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Posted 5 years ago

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Mayumi, Mobile Master

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Have you registered on Self Serve yet?
If not, here is the link to “How do I register for Self Serve?”

http://help.koodomobile.com/self-serv...

You can check your billing cycle, tab balance, account’s balance and the due date, etc. :)
When you create your Self Service account, the system sent you an e-mail to validate your e-mail to complete/activate the registration. So check your e-mail and confirm it then try to login again.
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Dennis, Mobile Master

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You can also check your plan and change you plans too.

Not sure what you mean by you are only getting to use 1GB

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