Can not view e-bill but can view charge...

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My E-Bill is not available yet I can see the amount owed. I want to be able to see the details of my bills and not just a balance.
I am a new Koodo user and am getting the error "There is currently no invoice information for account number." when I click on e-bill.

It says I will be able to view the e-bill when the invoice gets sent in the email but I am pretty sure I received my first invoice that mentioned the details about the saving limit program.

??
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Kyle Jackson

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Posted 4 years ago

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Timo Tuokkola, Mobile Master

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Is the amount owed displayed as a balance due or as a CLP/SLP balance? The CLP balance lists the total of all billed and unbilled charges, and would therefore indicate charges owed before they officially appear on your bill.
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Mayumi, Mobile Master

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You can check this video too.
"What is the Spending Limit Program?"
http://help.koodomobile.com/my-bill/s...
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Kyle Jackson

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@ Timo.

What I mean by balance is the amount due. I can see the charge but cannot access the official E-Bill itself.
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Kyle Jackson

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I would imagine that I should just wait another week as I have not received a text notification either even though when I log on to Self Serve it has the due date for the current bill.
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KaneSlavik

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Give it a few more days then check the bill

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