can not call/text or receive

  • 2
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Hi I just bought a canadian phone number yesterday and I have received an e-mail about the registration and that I have recived a thanks for signing up for Koodo Self Serve. But I cannot send or call anybody or even receive or get a phonecall. Why is that?

best regards

Photo of Melissa Andersson

Melissa Andersson

  • 80 Points 75 badge 2x thumb

Posted 5 years ago

  • 2
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Hi Melissa,

First, welcome to Koodo - perhaps even welcome to Canada if I read you correctly :D

What phone did you get, and does it show that you are connected to Koodo? If not try this first: switch off your phone, remove the SIM card for a minute and then put it back and switch it on... does that solve your problem?
Photo of Camilo_A


  • 31,746 Points 20k badge 2x thumb
Hi there Melissa... Sometimes it may take time to get the services up and running, but not a lot of time, you should start by doing what Sophia said, if this does not resolve the issue you can always contact Koodo to see what the problem is...
Photo of Jorden

Jorden, Mobile Master

  • 33,404 Points 20k badge 2x thumb
Melissa did you get a phone from Koodo, or are you using an unlocked phone from elsewhere? It's possible your unlocked phone does not support Koodo's frequencies or some settings need to be adjusted to make it work.
Photo of Tayeb A

Tayeb A, Employee

  • 18,208 Points 10k badge 2x thumb
Hey Melissa,

Welcome to Koodo :) do you still need help with your service? here's how to contact us if you still need help:

Phone: *611 from your Koodo phone or 1-866-995-6636 from a landline.

Our hours of operation are:
Monday – Friday: 9am - 9pm / Saturday: 9am - 7pm / Sunday: 9am - 7pm

And of cours you can create a new topic on our community page ( if you need help with something else, we will be more than happy to help you :)

This conversation is no longer open for comments or replies.