Can I stop 2 months service and then get back again?

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  • Updated 3 years ago
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I will leave Canada from January 24th 2014 to March 19 2014, could I stop service and get back from March 19 2014?
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anzai lee

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Posted 5 years ago

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Mo D.

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You will have to put it on seasonal hold. This will keep your sim and number alive but when you resume you will have to choose a plan from whatever plans are available at the time.
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Dennis, Mobile Master

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A seasonal hold costs $15 per month
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anzai lee

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Thank you very much.I will call the service.
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Ivan, Mobile Master

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If you have a good promotional plan, it mar not be worth it in the long run to put the plan on hold.
If a customer agrees to pay a $15 hold fee why is not possible to keep the same plan. I only want a suspension not cancellation! This might be something to look at for customer satisfaction.
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Because the $15 fee is actually a "plan" but with no features so you're basically switching plans when you go on seasonal hold. When you come back you have to sign up on a plan thats currently offered because once a plan is no longer offered, it's gone. It's not possible to get it back.

Koodo is doing the customer a favour by allowing seasonal hold for $15 a month instead of paying your regular rate

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