Can I Return a Prepaid online purchase in a kiosk?

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  • Updated 6 years ago
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I purchased a Pre-paid phone online, but want to return this within the limit...never been used/opened. Is it possible to just return this to a Koodo store instead of mailing it back? based on location, it would be a lot easier to do so.
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Tony

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Posted 6 years ago

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Timo Tuokkola, Mobile Master

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Unfortunately not. Purchases made through the webstore must be returned to the webstore. Contact customer service within the 14 day window and they can send you a return mailer.
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Tony

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hmm ok, well this phone is arriving soon via mail, could I just put "return to sender" and have it mailed back, and call and notify koodo or Do I have to physically open the box, call Koodo, get a return envelope, repackage the phone and send back?

Just seems like a pain to send back, and if its already sealed up, would be a lot easier to just take it back to a post office and return to sender.
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Timo Tuokkola, Mobile Master

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Should work. Follow the tracking info though and don't bother calling customer care until koodo has gotten the phone back. They won't be able to do much before then other than record the fact that you called.
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Yannick

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Hi Tony, you'll have to accept the package but you don't need to open it :) Simply call us as soon as you receive it and we'll send you a prepaid return enveloppe.

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