Can I forward my number if my phone is broken?

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I just broke my phone and I cannot replace it right away. I need my number to remain active. I have a home phone to which I can forward my cell phone. Can I forward my koodo phone number without using my cell phone to do so? I have a samsun ace II x with a shattered screen. Thanks.
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Dave Crombie

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Posted 4 years ago

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Nabil, Employee

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Hi Dave,

The call forwarding can only be activated from your mobile phone. If you've got another unlocked and compatible phone (I'm quite sure you've already thought about this solution), you just need to put your SIM card inside and activate the call forwarding from this phone (*21* + phone number + # + SEND).

If you don't have another cellphone, please give a call to our techs by dialing 1-866-995-6636 (option #6) from a land line. We will find a solution for you ;-).

Keep in mind that airtime charges apply when you use the call forward option. If you want to avoid charges, you must add the « Call Forwarding add-on » ($3/month).


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