Can I exchange my phone if can't get it fixed?

  • 1
  • Question
  • Updated 5 years ago
  • Answered
My galaxy ace 2 is freezing, being slow and even messing up with my text messages. I've restarted and wiped it 6 times this month. If I go into a store and they say that it's just easy fix and don't replace it can I trade it in for a phone of equal value?
Photo of James Courchene

James Courchene

  • 580 Points 500 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
If you are passed the 30 days since purchase, then you would not be able to do an excahnge without paying for a new phone. You could see what the trade in value is for the ace 2 and that will take more off the cost of a new phone. If you are within the 30 days, you can go to any Koodo store and exchange it at no cost.
Photo of James Courchene

James Courchene

  • 580 Points 500 badge 2x thumb
I am way pasted the 30 days. Is there a way to find out the trade in value without going into the store?
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
Unfortunately not. The stores are the only ones that have that capability

This conversation is no longer open for comments or replies.