can I change from automatic payment to bank payment?

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  • Updated 4 years ago
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I have recently changed back to paper billing due to physically related problems.
How do I change from having my bill automatically deducted to allowing me to pay it via my bank myself once I have received the bill in the mail?
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Annie Morgan

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Posted 4 years ago

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Rocky Balboa

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You can change this through your self serve online. Click on billing then click pre-authorized payments and remove it. Otherwise Koodo customer service can do it for you 866-995-6636 option 4.
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Annie Morgan

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I have gone to self serve, billing, and then to pre-authorized payments. I looked into the edit link, but it just shows how I can change from one method to another. I'm afraid I can't see where I can cancel any pre-authorized payments. Sorry if I'm being dense.
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Chris Petersens

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This is one thing you can't do online. Stupid. Doesn't make much sense. You will have to call to get yourself off pre-authorized billing.
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Annie Morgan

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Oh. I hope it doesn't cost me the Earth. Thank you, and is this the number I call? 866-995-6636 option 4

I called a long time ago about something, but it was on my mobile phone and didn't cost money...it had to do with billing.

Appreciate your help.
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Daniel Kim, Mobile Master

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oh also if you call *611 from your koodo phone, you won't be charged for airtime. Just for future reference
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Jonathan I, Mobile Master

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Since you can't do it yourself then you won't be charged for it. You're only charged if you CAN do it online.
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Annie Morgan

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Thank you, Johnathan I.
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Annie Morgan

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Oh I do believe that was the number I called that time before....thank you Daniel Kim, I'll try that one first!
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Daniel Kim, Mobile Master

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No problem :)
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Dennis, Mobile Master

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The idea is still under consideration. Hoepfully it will happen as it makes all the sense in the world

http://community.koodomobile.com/kood...
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Annie Morgan

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I will have to get my husband to take the phone up to a koodo kiosk at the mall and get them to change from pre-auth. to my choice (bank, in this case). Very frustrating indeed.
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Mayumi, Mobile Master

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Did you call customer service?
Did they tell you to go to kiosk to cancel your pre-authorized payments?
They should be able to do it over the phone.(with customer service)
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Dennis, Mobile Master

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If you are just changing the pre-auth bank you can do that in self serve
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Annie Morgan

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Does customer service have a number I can call on my cell phone and that isn't long distance? I know I called once before but it was a long time ago and I'm sure it was a three-number thing on my phone. I tried the 611 and got my internet server for some reason instead. I tried *611 and was told it wasn't a viable number. It will just be less hassle for my aged mind if my husband goes to the kiosk and gets them to do it.
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Mayumi, Mobile Master

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*611 should work from your Koodo phone. I just did it.
What did automated voice said when you dialed *611?
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Dennis, Mobile Master

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It's *611 on your Koodo cell or 1-866-995-6636
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Annie Morgan

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'You have reached a feature that is not on your.....' and I forget what the voice went on to say.

I shall dial the 1-866 number later this evening when I may not have to wait so long for an agent.

Thanks for all your help - I'm sure I can take it from here!

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