can you tell me why i got charge for my prepaid and preapprove 2 times in 1 month i mean i was charged on aug 14 and aug 21

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  • Updated 8 months ago
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my phone has never been my problem it is set to pre approve payment each month.but I see on my bank statement that 2 payments for the same thing was taking out 7 days apart for the same thing why!



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Jeanine Beaulieu

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Posted 8 months ago

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Dinh, Mobile Master

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If you are doing it for months, then it could be an error in the billing system. For billing, it could be only answered by Koodo, I suggest calling them, or use facebook.
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Jeanine Beaulieu

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ty do you know the # to call


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Mathieu, Mobile Master

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Jeanine, contacting Koodo via Facebook is probably the best option. It'll reduce your needing to stay on hold for a while as you wait for a rep to become available to help. On FB you can just send a message and wait or do other things for them to answer.
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Dinh, Mobile Master

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Yeah, or dial 611 from your handset, that will connect you to Koodo
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Jeanine Beaulieu

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ty for your help

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