Can you get a new phone and pay it outright from somewhere other than koodo, and keep a koodo plan.

  • 1
  • Question
  • Updated 2 years ago
  • Answered
My old Samsung galaxy SII phone hit the dirt today. I love the service and plan I get through Koodo, and I am in love with the tab. However, I'm not sure I want to buy my next phone here. Would it be possible (after paying off all of my tab), to buy a phone elsewhere and keep my current plan and number.
Photo of Emily Hnatyshen

Emily Hnatyshen

  • 82 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,364 Points 100k badge 2x thumb
You don't even need to pay off your old Tab if you're getting a phone elsewhere. Just buy it and put in your SIM card from the old phone to the new one. If it's a different size, then you'll need to get a new one from anywhere that sells Koodo postpaid.
Photo of Daniel Gunn

Daniel Gunn

  • 19,800 Points 10k badge 2x thumb
Hi Emily,

You can buy a phone from another company if you so choose to. Keep in mind you don't need to pay off your tab balance if you buy a phone from somewhere else.
Thing is is that you have to make sure the phone is unlocked before bringing it to Koodo and it has to support Koodos network. Koodo uses the following frequencies:

HSPA/WCDMA - 850 /1900
And LTE 1700 /2100

Hope that helps :)
(Edited)
Photo of Emily Hnatyshen

Emily Hnatyshen

  • 82 Points 75 badge 2x thumb
Thank you so much!
Photo of Daniel Gunn

Daniel Gunn

  • 19,800 Points 10k badge 2x thumb
No problem at all Emily, that's what we're here for! :) Have a good evening :D
Photo of Lisa BaseFitness

Lisa BaseFitness

  • 60 Points
Hi Daniel Gunn, I am looking to also buy a phone outright. I am interested in phones that are not available through Koodo. How do you unlock a phone? And, how do I know which frequency the phone uses? I am not very tech savvy!
Photo of Ivan

Ivan, Mobile Master

  • 96,382 Points 50k badge 2x thumb
The frequency of the phone is listed under its technical specifications. If you're buying online, the website will have these listed. If it's a phone originally from other Canadian carriers, it'll work (provided that it takes a SIM card and isn't too old). If in doubt, you can always ask us.

Unlocking is simple and usually cheap, unless it's an iPhone. Then it's not cheap to unlock in most cases. Again, I don't want to go through all of the methods without knowing which phone you're thinking about.

And finally, LTE isn't necessary for the phone to work properly on Koodo. It'll give you faster data speeds, but HSPA is fast enough for most people, plus it uses less battery.

This conversation is no longer open for comments or replies.