Can you explain why my monthly bill remained the same after my tab was paid off (which happened quite some time ago)?

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  • Updated 2 years ago
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I am using my original old HTC phone and am on the old minimum useage plan.
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Ted Hansen

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Posted 2 years ago

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David, Mobile Master

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If you are on the old plans, you garner an increasing positive TAB which you can use towards the purchase of a new phone, rather than seeing a reduction in billing amount. You can switch to the new plans if you wish.
(Edited)
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David, Mobile Master

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Corrected below re: positive TAB.
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Bernard, Official Rep

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@ Ted You are indeed on our old tab model where 10% of your bill went towards paying down your phone. We actually helped you and paid the last $45 for you in May of 2015. You are not collecting positive tab as that program is over. 
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Ted Hansen

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If 10% of my billing went to paying off the tab, why didn't the billing reduce by 10% when the tab was paid off?
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Bernard, Official Rep

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Because the 10% went to pay off your debt on the phone. Not your phone services.
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Ted Hansen

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By my phone debt is paid off. Why is the 10% still being charged?
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David, Mobile Master

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Because that was the way the contract was written: you get a free or subsidized phone by entering into a contract at a particular rate. At the time I believe it was a 3 year term. The device payment was not a separately calculated amount, but a portion of your bill amount. The larger companies still work this way; if you purchase a subsidized device, you continue to pay the full fees until you change your plan, presumably to convince customers to upgrade more frequently. Koodo changed their plans a year or so ago, to separate the plan from the subsidy. If you want a plan with the 10% adjustment, you can move to a current plan which has the 10% accounted for.

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