Can we no longer change phones via self serve?

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  • Updated 9 months ago
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Penny

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Posted 10 months ago

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David, Mobile Master

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No. There has been sufficient fraudulent activity surrounding SIM card changes, that Koodo now requires contact with a Customer Service Rep to complete this change.
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Robert, Mobile Master

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You won't be charged 10$ for doing that with a service rep because you can't do it by yourself.!
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Penny

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So does that apply to changes between phones that use the same size sim (or ar in fact the same model phone) so all that's happening is the sim is being moved to a different phone, as well? Also when there are 2 different sims involved does the same "90 day" period before the unused sim expires apply?

TIA in advance for the additional info.
Penny
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Dennis, Mobile Master

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If any used Koodo Sim does not hate the account tied to it (ie. used and not longer active), then there is a 90 day period where the sim must be used again on that line or it will expire
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Cory

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If the SIM will fit in the new phone, you can just move it over, and you’re good to go!

You only need to change SIM cards of yours won’t fit in the new device.
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Penny

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OK Moved sim and mem card but can't make calls or txt? Calls say 'calls not allowed'. Any idea why? I checked the IMEI and got an OK. Same exact phone as the one I was using before.Older Nokia 3710....my 4th one and never had issues before or with the last one it was just dropped a few 100 times too many. Thanks
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Maxime Sespin

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Is your new phone unlocked ?
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Penny

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Sold to me as unlocked. I tried to switch a Telus phone to Kodoo and it acted a lot differently than this one does. Will contact the seller to confrim and since I also have a PM account might try and see if it works there. My true wish is that someone would make an old style, small, feature flip phone that stands up to drops, dirt and various other farming "issues", will store over 1000 contacts with multiple phone numbers etc and that has useful features. Not everyone that needs to always have their phone on them works in "kind" enviroments nor spends time on FB, twitter etc. The assumption when you look for flip phones now is that you are old, poor, a small child and/or an occasional cell user .
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Goran, Mobile Master

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You don't get charged for something that you cannot do.

It's still the same that you shouldn't need to get a new sim card so long as it fits in the phone. If you end up having to swap Sims can call in and ask to have it done. Then when it's done and you're disconnected just swap Sims.
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Penny

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The message I get on the "new phone" after swapping Sim is "sim registration failed" I'm assuing that means I have to re-register the sim card I've been using for 10 years???
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Cory

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That sounds like the phone is blacklisted. Are you sure the IMEI is ok?

I have swapped many phones. Swap in the SIM and I was good to go, every time.
(Edited)
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Penny

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Hi Cory! Yes the IMEI is ok. I've done this before with 2 other Nokia 3710s with no trouble at all. Last time about 3 years ago. This time the first phone I bought the IMEI was fine as well. Transfered all my contacts etc put in the SIM and mem card and then it come up "can't make calls". Bought a second phone and this time get 'SIM registration failed'. Also I used to swap between 2 phones with dif sims no problem either. Maybe Koodo wants to get rid of old phones????
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Goran, Mobile Master

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No Koodo cannot just decide to make certain phones not work. They cannot force you to use Koodo sold phones and come December 1 it won't matter anyways. It's possible the sim crapped out. Does it work with other phones at all and have you tried putting another sim inherited phone to see if the problem follows?