Can‘t renew my prepaid base plan although I have enough money on account

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  • Updated 5 months ago
My prepaid plan is $55. I have this amount on my balance, but I can not reactivate my base plan because it says I don‘t have sufficient funds in my account. Although I have the $55 and it says “amount due: $0“. Any help?
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milena

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Posted 9 months ago

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Chad Burr, Mobile Master

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Amazingly, try topping up your account first.
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milena

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It is topped up, I have $55 on it, which is why it says amount due $0. The plan just does not renew itself
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Ahrens

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Why was this response not answered? I am having the same trouble. My account has stopped auto updating, yet it has sufficient funds for renewal.
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Dinh, Mobile Master

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Hi Ahrens,
There were many similar threads about this, if you searched "renewals", there would be plenty.

Can you still make/receive calls? It might be just a delay in updating of Koodo server. I would wait for tomorrow if everything corrects itself.
(Edited)
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Ahrens

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Thank you. It took until 11am the next day before I received a text thanking me for the auto renewal payment. My account is back to active.