Can‘t cancel my plant because I can‘t get through to anybody. leaving back to europe on friday... HELP!!

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  • Updated 7 months ago
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Cristina Panunzio

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Posted 7 months ago

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Sophia, Mobile Master

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Wait times are terrible, Cristina. You can try the coming days still (call as early as possible for the biggest chance to get through). If you can't reach them at all, you can send them a message through Facebook once you are back in Europe.
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Sophia, Mobile Master

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BTW I see you marked "prepaid", are you on prepaid or a monthly plan? If prepaid, you don't need to cancel, all you need to do is cancel the automatic top up.
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Cristina Panunzio

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It ́s Koodo BYOD POSTPAID ONLY
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Cristina Panunzio

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Thanks Sophia, I don‘t have Facebook or anything like it. Is it a 24h hotline?
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Sophia, Mobile Master

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Sadly, no. Opening hours:



Wishing you good luck in getting through - the promo is over so I'm hoping it will be easier for you now!
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Cristina Panunzio

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I am currently still on hold for this number: 855 205 2112... is there a difference in the numbers? it ́s the one the computer assistant gave me :-D
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Sophia, Mobile Master

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Haha I'm sure they both sort of end up in the same place - good luck!