Can’t access account, “You're still waiting to be approved”.

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  • Updated 7 months ago
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Trying to get support on the phone but holding for a long time. Can anyone help me?
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OppositeLocK

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  • Frustrated

Posted 7 months ago

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David, Mobile Master

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Sounds like two accounts have been created, one by you, and one by Koodo. Hang on on the phone, as that is the best way to get it fixed.
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Nick Koodo

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Lol you'll never get them on the phone no services at Koodo. What a fun company !
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OppositeLocK

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Luckily I did. There were able to help me and the agent was very, very nice. Now does anyone know where I can change the home phone number on the account? I think the agent who set me up at the kiosk might have entered the wrong one.
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OppositeLocK

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Hmm, alright so I go there, but perhaps I'm confused. I don't want to change my cell phone number, just the home phone number they have on file (I assume they have on file as that's what the mobile shop rep asked for). 

Just for my Koodo Identity, I don't have their Home Phone service.
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Dennis, Mobile Master

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Oh. You mean update your profile with a new home phone contact number?
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OppositeLocK

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Yup, tried looking all over but there doesn't appear to be a field for that.
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Dennis, Mobile Master

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I don't think there is a field for that either. I think the fact that most people are just a 1 cellphone per person family that a phone number field would be redundant
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OppositeLocK

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Interesting, alright good to know, must be information pertinent to the mobile shop. thank you for your help.

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