can switch my old koodo cell number to my whp home phone and cancel the new whp number?

  • 1
  • Question
  • Updated 8 months ago
WHP 
Photo of LJ

LJ

  • 182 Points 100 badge 2x thumb

Posted 9 months ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 196,856 Points 100k badge 2x thumb
When you have everything set up, Try changing your WHP number in self serve. There should be an option for porting a number
Photo of LJ

LJ

  • 182 Points 100 badge 2x thumb
Thanks Dennis.  Will try your suggestion.
Photo of LJ

LJ

  • 176 Points 100 badge 2x thumb
I have another question regarding switching phone numbers.  Can we switch the numbers between our WHP and our cell phone?    Can we just switch sim cards?  Then we would keep both numbers instead of cancelling one.  Both are Koodo and both are in use.  
Photo of Mayumi

Mayumi, Mobile Master

  • 115,202 Points 100k badge 2x thumb
Just a note.
If you port out your post paid # to whatever/whoever, your plan cancel out too.
If you have a grandfathered plan, then you won't get it back.
Photo of LJ

LJ

  • 176 Points 100 badge 2x thumb
thanks Mayumi.
Photo of Dinh

Dinh, Mobile Master

  • 42,176 Points 20k badge 2x thumb
Whenever you port, you lost a SIM card, I think Koodo just increased the SIM to $15? you might want to take care of those cost also.
Photo of Dinh

Dinh, Mobile Master

  • 42,176 Points 20k badge 2x thumb
Whenever you port, you lost a SIM card, I think Koodo just increased the SIM to $15? you might want to take care of those cost also.
Photo of LJ

LJ

  • 176 Points 100 badge 2x thumb
yes, good thought. thanks Azure.
Photo of Robert

Robert, Mobile Master

  • 107,634 Points 100k badge 2x thumb
You want to keep your SIM card from the WHP in another cellphone?
Photo of LJ

LJ

  • 176 Points 100 badge 2x thumb
Yes, we would like to switch the WHP number to the cell phone and the cell phone number to the WHP.
Photo of LJ

LJ

  • 176 Points 100 badge 2x thumb
I have messaged Koodo on FB, but no one answered my question.  Thanks to everyone here for their input.
Photo of Erwin

Erwin

  • 23,576 Points 20k badge 2x thumb
I don’t that is possible because you can’t simply switch sims with WHP, but keep us posted if a method works for you.
Photo of Gilbert

Gilbert

  • 160 Points 100 badge 2x thumb
I would suggest that you need a third independent account that has full number portability both in and out...   I would think that you would need to port one number at a time, waiting for it to Finnish, before doing the next  port...
By doing that, you are not leaving one number stranded and lost....
I would like someone who is more familiar  with this, to comment on this option....
(Edited)
Photo of LJ

LJ

  • 176 Points 100 badge 2x thumb
thank you both for your suggestions.  I did hear back from Koodo FB and was told if I phone in they will change the numbers for me.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,066 Points 100k badge 2x thumb
Remember, the account will be closed as soon as you ported out the number. So, you can't just swap number between them.

I tried to figure out how this works. But, this will need to open multiple accounts to swap cell number and WHP.
OP has cell (#1) and WHP (#2)
Open a brand new accout (#3) > port #1 to #3 (#1will be closed) > open new postpaid with new plan(#4) and port #2 in (WHP closed) > Open new WHP(#5) and port number in from #3

Again, you won't keep your current postpaid plan. You will have one of current plan. If you have a good grandfathered plan, I wouldn't do it also too much hassle.

Add: I just saw your new reply after I commented.
Did they say they can swap numbers between your cell and WHP? I though it's impossible.
(Edited)
Photo of LJ

LJ

  • 176 Points 100 badge 2x thumb
resolved through Koodo FB - asked to call in to change numbers over.  Thanks!
Photo of You-Know-Who

You-Know-Who

  • 210 Points 100 badge 2x thumb
Are you saying they swapped the numbers between two active lines? If so, nice. They used to say they can't do it (i.e. they won't do it.)
Photo of LJ

LJ

  • 182 Points 100 badge 2x thumb
yes, they did.  see comment below.
Photo of LJ

LJ

  • 182 Points 100 badge 2x thumb
Latest update for our number switch...We just got our WHP and are really happy with it. After a month we found we needed the WHP number and our cell number changed around. I sent a message on FB and was asked to phone in so I did. The staff at Koodo Customer Service tried really hard to accommodate our request and asked if I would phone again, which I did in a day or so. They had figured it out and we gave it a try (its a three way or triangle switch) which they tried, only took a few minutes and it worked perfectly. The cost was OK, saved getting new sim cards and/or numbers, a whole lot of time and running around. We are very happy happy! Thanks Koodo staff!.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,546 Points 100k badge 2x thumb
Glad it worked out for you, but for the sake of anyone finding this post down the road, this would be anything but a straightforward triangle swap.
Triangle swaps used to be possible in the CDMA days, when they could be used to swap the phones on two lines. (phone a is put into a "holding pattern", phone b is feed to line a, then phone a is moved from the holding pattern onto line b). Since SIM cards can only ever be used on one line, that type of swap simply doesn't work anymore. Switching numbers between lines is technically possible, but does require some complex gymnastics in the back end, with a distinct possibility that something could go wrong and one of the numbers could be lost. It would not be an option available for front line agents and is not likely something koodo would encourage.
Photo of LJ

LJ

  • 182 Points 100 badge 2x thumb
Thank you for your comment.   Yes, I do understand how it works and yes, there is that chance of loosing a number.  I made the post as I said I would give the end result and as a thank you to the staff that helped us. 
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,546 Points 100k badge 2x thumb
As I said, my comment was not aimed at you, it was aimed at the person who will find this thread via a Google search two years from now.
Actually, no, there is not any chance of losing (one o) a number. They don't even give your number to anyone else for 90 days after you cancel a line.
Change line 1's number to a random number. Assign the old number to line 2. Then assign the other number to line 1.
Since Koodo is a no customer service brand, they don't do things that require more effort than clicking two buttons. I am surprised they did it in this case.
(Edited)
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,546 Points 100k badge 2x thumb
Yes. For 90 days the number is locked, and cannot be assigned to any line other than the one it was originally assigned to. This means, however, that the only way to assign it to a different line is to manually release it into the pool of available numbers, at which point it is available to be grabbed by anyone. First come, first served.