Can someone explain to me in details, like what happens if I cancel my contract, what happens next?

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  • Updated 3 years ago
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Theodore Evans

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Posted 3 years ago

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Jonathan I, Mobile Master

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You'll pay off any remaining Tab balance on your device + prorated last month's bill.
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Sheri Cumiford

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how do i find out when my contract is up?
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Daniel Kim, Mobile Master

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Koodo doesn't have contracts. I think you mean your tab. :) You can check in self serve if your tab is paid off, it will be positive. If you have remaining tab, it will be negative. Also the tab automatically clears 24 months after you start it. Hope that helps :)
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Chad Burr, Mobile Master

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You get a bill for your remaining tab balance and any overage charges from your last month of service.

If you plan to port your number to another carrier, you leave your service active and have the other carrier port it out which will automatically cancel your service.

May I ask why you'd want to cancel?
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Theodore Evans

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See camilo comments
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Tameka Edmondson

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So chad, if i go to another carrier with the same number, it would automatically cancel my koodo contract, but the question is how soon will this happen
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Camilo_A

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Hi there... Any reason why you are looking into cancelling the line? Is there something that Koodo could do for you?
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Theodore Evans

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No I did not, but one other person I know on koodo dont seem to have the problem, or maybe they dont state. But when I am in Winnipeg and Selkirk, I have signal, outside of that such as gimli, no service and as it relate to my phone freeze a lot, shut down and restart, but because I live so far from the outlet I purchased it from I loose that time in which I could return it. I am new to canada so I am trying to understand things
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Camilo_A

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Well, welcome to Canada and to Koodo... So you see, most likely it is something that can be solved... Give them a call to see what the recommendations are in regards to the reception and phone...

Enjoy!
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Theodore Evans

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Thanks - I will try that, was talking to a koodo customer, which states they dont have any problem which bring me to believe that its the phone is the entire problem. Its software or hardware problem maybe affecting the reception. I am using a Samsung galaxy note 2
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Theodore Evans

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Hey - if I should give them a call, do I have to call the outlet where I took out the contract (in polo park - Winnipeg) and I am not seeing a contact number on the website, if I click contact us, it brings me to koodo community
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Jordan

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1-866-99-KOODO (56636) or *611 from your cell phone :)
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Dave

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People are right about what happens with your bill, but there is some more information - you will lose that number (ie. cannot activate it on another carrier), and you have 3 months to reactivate the line.

Porting is when you decide that you want to leave one carrier and go to another carrier but keep the same number. As long as the account is active then you can have the other carrier PORT the number (ie. move it from Koodo to the other carrier), otherwise Koodo will keep that number and after a certain time frame (I believe 6 months) they can use it again.

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