CAN SIM-only 2GB Unltd min $59 for $66

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  • Updated 2 years ago
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I'd it normal that my current plan "CAN SIM-only 2GB Unltd min $59" is being billed at a rate of $66 + tax and fees?
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Andrew Walsh

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  • confused

Posted 2 years ago

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Chadwick, Mobile Master

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Hey Andrew, Can you take a screenshot of the 3rd page of your Ebill from the PDF view. Dont leave any personal info in the pic .
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Andrew Walsh

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I've been charged this rate ever since I switched to the plan months ago. Didn't strike me as odd until now for some reason.

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Chadwick, Mobile Master

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In my opinion it looks like a rate-plan tax or some sort of charge with the plan. Mine is like this but it states TAB charge. So im not 100% sure why it doesnt state what the $1+ difference is. I hope an employee can chime in and explain! Sorry that I could not give you an exact answer! My apologies.
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Andrew Walsh

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I think its making sense now, even though i still feel conned here in a way. I signed up for this rate plan but in doing so had to give up my 10% no tab discount like with all new plans. Even though they were taking the 10% away they must have still been using the after-dicount price in the name of the plan which i find misleading. I thought I was going to be saving a few dollar by switching but it ended up costing me a few dollars more. Gotta love marketing...
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Bernard, Official Rep

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That's what I see too, which doesn't make sense to me, so I'm pushing for an answer.
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Chadwick, Mobile Master

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Glad you can help
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Bernard, Official Rep

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@ Andrew, I will have someone take a look at your account and promise to fix things up if indeed something is incorrect. At this point the best I do is get back to you with an answer on Monday. I hope it's ok.
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Andrew Walsh

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@Bernard, I'm not in a hurry or anything. I'm just looking to understand if there's a problem or not. I appreciate the help, hopefully I get some answers next week. 

@Chadwick Thanks for the help getting things going.
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Chadwick, Mobile Master

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I would just call and contact a supervisor! Looks like Bernard has done all that can be done from this end. But a supervisor can fix things in real time while on the phone. Which will lead to this being done once and for all and you leave a happy customer :)
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Andrew Walsh

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Understood, thanks. I do appreciate what he's done. Do I just call customer support and ask to speak with a supervisor? I know with most companies you have to be a little pushy to get past the bottom tier of customer support.
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Chadwick, Mobile Master

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I have never been denied or had to push for a supervisor with Koodo, Just explain you have been dealing with some account change issues and your upset and feel a supevisor is your best route. Although, some bottom tier customer reps will do just as much for you. So just feel out the call and do what you gotta do!
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Bernard, Official Rep

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@ Andrew, it was nice talking to you just now, I hope our conversation cleared things up.
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Andrew Walsh

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@ Bernard Yes, Thanks for getting in touch and clarifying things. I appreciate the great customer service.

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