Can shock free data alerts be sent to email?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I just activated two phones with Koodo, the sales person said we could use the self serve site to set up the shock free notification to go to our email address.  This was to avoid our kids unblocking the data.  Looking through the serf serve section, I can't find any way of setting this up.  Is it actually possible or did the sales person mislead us?
Photo of Tim Thorpe

Tim Thorpe

  • 100 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
The data usage alerts are text notifications. I'll check if anyone can unblock the data or just account holders.
Photo of Bernard

Bernard, Official Rep

  • 80,174 Points 50k badge 2x thumb
Although I don't have all the details of the discussion I would say, based on what you are saying, they were wrong. We'll definitely provide your feedback to them.

The $2 feature allows complete block of data. When yo put it on data will be blocked until add-on is removed. It's a feature for people who don't want to incur any data charges at all and want the additional piece of mind of shutting data off not only on their phone. It still alows people to send picture message which requires access to the data "pipe".
This same feature is what I used to sort of give my kids a lesson, and they learnt very quickly that if they don't watch their data use and do something they were told not to i.e. replying 'yes' to continue to use data they risk the privilege of data access.

The add-on can be found when you log into your account and look for ad-on changes under your plan detail.
(Edited)
Photo of David

David, Mobile Master

  • 93,138 Points 50k badge 2x thumb
@Tim Thorpe
The idea would be to switch the offender to a voice and text plan only for the month, with the $2 data block, so the overall charge would be less.
Photo of Tim Thorpe

Tim Thorpe

  • 100 Points 100 badge 2x thumb
Is this something that I can add from the self serve portal?
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Yes:

Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Yes: