Can plans be changed to promotional plans or does it only apply to new customers?

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  • Updated 9 months ago
I noticed Koodo changed their plans. If I purchase a phone today and plans go on sale can I aces the promotional plan or is it only available to new customers?
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Posted 9 months ago

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Goran, Mobile Master

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Plans usually are available to switch to without requiring you get s fresh tab. It's pretty rare otherwise and would specifically say something like "available to new and upgrading customers. "
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Dennis, Mobile Master

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Note that you are allowed to change your plan once per billing cycle on self serve
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Thanks. I had seen the once per cycle comment on their page. I'm more curious about the promotional plans as they are quite different than what they use to be.
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Dinh, Mobile Master

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Yes, if there are promotional plans (which are available for current customers) you will be able to switch to those using selfserve. There is a limit of one change on selfserve but you could also do more by calling customer service or visiting koodo kiosks.
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Ivan, Mobile Master

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The only thing that's sometimes reserved for new customers is a special gift option with phone purchase. While some plans may have certain restrictions (e.g. Tab requirements), they're available to new and existing customers.