Can only text people who have texted me

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  • Updated 3 years ago
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Hi everyone! I have a Samsung Galaxy s3, and I just got Koodo service 2 days ago on Vancouver Island. It seems like the most things are working just fine, but I am having a major texting problem. With a few odd exceptions, I currently am only able to text people who have texted me before--as in, since I got Koodo. This is true for Canadian numbers and international numbers. I was on the phone with tech support for over 3 hours yesterday, and they could not fix the problem. Texts that I send to people who have not texted me don't even leave my phone. They just give me a failed message.

I was with Mobilicity before in Vancouver, and I had zero problems with texting. I would appreciate any insights whatsoever!
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Rachel

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Posted 3 years ago

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Chad Burr, Mobile Master

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Did they suggest replacing your sim card or trying your sim in another device?
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Rachel

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no they haven't. I suggested that, and they said it looks like the problem is with my phone not the SIM card. But the thing is I never had any trouble with my phone before two days ago...
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Chad Burr, Mobile Master

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Try clearing the cache and data from your Messaging app
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Chad Burr, Mobile Master

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As far as not having problems before, it really doesn't mean anything. It's like saying my car worked yesterday. If it's broken it's broken.
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Rachel

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if I clear the cache, that won't affect my contacts at all, right. It will just delete the thread and messaging settings? as far as my phone being broken, all I'm saying is that it has to do with my signing up with Koodo, not that it's not broken.
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Dennis, Mobile Master

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You are right, It will not affect your contacts, just your threads.

Did you use this phone with Mobilicity or did you buy this phone from Koodo when you signed up?
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Rachel

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I used it with Mobilicity and brought it over unlocked.
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Dennis, Mobile Master

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Have you tried entering the full 11 digit telephone number?
Ex. 1-xxx-xxx-xxxx
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Rachel

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Yep. I have tried every possible combination. However, I'm pretty sure Chad's suggestion above has solved my problem!
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Dennis, Mobile Master

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Chad is the bomb diggity
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Rachel

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Yes, a day later and all my texts are going through--thank you guys for your amazing and amazingly quick help--Chad in particular. I am so grateful!
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Chad Burr, Mobile Master

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