Can only make one change per billing cycle!!

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  • Updated 2 years ago
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Ok this is my first post regarding my account, bare with me. I recently ported my Bell home phone number (30 + years) to Koodo. At that time I added International long distance just in case I had to call family in th U.K. I am now into overages with data and minutes, but when I try to "add on" or upgrade my account I get told only one change per cycle. I have two days left on this cycle and short of turning off my phone what can I do. I have read that having a Koodo rep make changes over the phone will incur even more costs. I am a monthly customer.
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koodo customer

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Posted 2 years ago

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Timo Tuokkola, Mobile Master

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Every time you change your plan, your minutes are prorated. If you are already over your allowed minutes, this will result in additional overage charges. If there are index only two days left in your billing cycle, you are honestly better off either using the phone and pasting the $0.50/minute overage rate or sitting of your phone and waiting it out until next billing cycle. Changing your plan at this point won't really help .
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Dennis, Mobile Master

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And your "new minutes" are also prorated. These minutes are also only counted when used within those 2 days as well.
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BobTheElectrician

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The math is not in the customer's favour, it's competely neutral. Because of proration, you can never erase the "sins of the past" by upgrading to a new level.

Even if you got a rep to change your plan for the last few days to something unlimited, you would still be liable proportionally for overages under the old plan.

There are a few providers in the US that will allow you to wipe the slate clean with an upgrade, but nobody in Canada does this AFAIK.
(Edited)
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Jonathan I, Mobile Master

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If you're using this as a home phone replacement, I seriously recommend using an Unlimited minutes plan. You'll prevent any possibility of overages and will only need to worry about UK calls. Even then, there's also a $20 add on for unlimited calls to the UK  as well.
(Edited)
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koodo customer

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Thank you all for your replies. I have decided to suck up any overages and wait for the current billing cycle to expire, which is today. I am going with a higher Minutes/Data plan, but sticking with the International Long Distance saver that only adds $3.00 per month and reduces my long distance rate to .05 cents a minute. The calls to the U.K. are only a few times a year and last less than an hour. So @$3.00 a call compared to $20.00 a month works for me.
Hmmmm, One more question: When I click on the plan I want to change to there is a little circle that says "New plans only". To clarify this for me would this mean available to "new subscribers" only or is this a plan that I can use to replace my existing plan? 
(Edited)
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Mayumi, Mobile Master

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Do you see "Shock-Free" on your plan?  If you just activate your account, you should have this new feature. All new plans include this feature now.

And for your overage... If you want to switch to higher Minutes/Data plan, I would call Koodo and explain your situation. - You just opened/ported your account to Koodo and it wasn't enough minutes/data than you thought. Now you are willing to switch to more expensive plan for higher amount...

I can't promise/guaranty that they will wave all the overage, but I would ask if you can get some reduced amount. I know there was 10days free/tryout data for new customers before.
*611 from your Koodo phone > option 5 > keep pressing 0
(Edited)
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koodo customer

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Thanks Mayumi.

I have been with Koodo for a couple of years and the only recent change was to get rid of my Bell service but keep my home number by porting it. Therefore my old Koodo number was removed. So I'm not activating a new plan, I just want to change it to a better plan with more minutes/data, hence my question about new subscriber versus already subscribed.

Not sure if I'm getting my meaning across, talking is one thing but my messaging explanation/ enquiry skills are a whole `nother game.  :-)

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Mayumi, Mobile Master

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You can switch to one of new plan(with this new feature).  
But if you have any tab balance, you will need to pay it off first.

Add: I get confused easily with English. So, I'm hoping I could answer you ;)
If not, someone else can chime in  :)
(Edited)

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