Can no longer pay bill online

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  • Question
  • Updated 2 years ago
  • Answered

For approximately 6 months now I have been unable to pay my bill online.  I've tried to resolve it with customer service but keep running into a brick wall, because they say they can't see anything on their side.  I have no problems paying my other bills online.  None!  Getting very frustrated with Koodo.

Now I hear that phone payments will no longer be accepted as of September 25, 2016, so I'm wondering how I'm going to accomplish bill payment now?  Should I start sending cheques?  How stupid is that.  I used to think Koodo was great and really tech savvy, but now I just get random and incoherent responses to my queries it seems.  Has Koodo gone down hill that much? 

Koodo, wake up! 

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John Bills

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Posted 2 years ago

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Dennis, Mobile Master

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Are you paying via credit card or via bank account?
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John Bills

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Credit Cards.
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Dennis, Mobile Master

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You need to make sure the Address and name on the credit card matches the name and address on the account
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Ranjan, Official Rep

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Hi John - can you confirm what name the account is under and the last 3 digits of your phone number? If you feel more comfortable sending us a private message, you can reach out through our Facebook page.