Can Koodo wireless home receive faxes?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I'm considering porting my land line to Koodo Wireless Home. I have a few questions:

1) I wonder if anyone who's already using the service ever tried faxing or receiving a fax on the wireless line?

2) I assume plugging home security system into the wireless hub is possible and should be even better than using a landline which can be cut... Anyone using this service for home security?

3) Is Wireless Home available just for residential or can I get one for my business...?

Thank you.
Photo of George Manolov

George Manolov

  • 168 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of BobTheElectrician

BobTheElectrician

  • 67,286 Points 50k badge 2x thumb
You will most likely strike out on number 1 & 2. AT&T uses the same phone frequencies and technology as Koodo, so the Koodo box should be similar in function.

https://www.att.com/cellphones/att/att-wireless-home-phone.html#sku=sku7250257

Getting a fax or alarm system to work 100% reliably with anything other than a good old fashioned landline is a black art. That machinery expects to see certain signals on certain wires at various times, even if the phone is still on the hook.
(Edited)
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Officially the answer is no... See http://help.koodomobile.com/plans-add...

But YMMV, as Bob pointed out.
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Oh as for your 3rd question: there is no requirement of having to use it for residential only... As long as you pay the bill you can use it for any (legal) purpose :)
Photo of demon_390

demon_390

  • 1,066 Points 1k badge 2x thumb
The reason faxes or alarm systems do not work well on cellular is due to the compression used to reduce the amount of voice data on a call; for speech the compression can be done without significant degradation of quality (thought not landline quality) faxes and alarm systems can be extremely sensitive to this compression. DTMF (touch tone) is something else that does not compress well but is compensated by sending the stream of tones separately "out-of-band" (not alongside voice). This doesn't mean it will never work but will not be reliable which is why Koodo (wisely) states that fax systems are not supported.

There are alarm systems that work over a dedicated cell network (the company you are with may even offer this) and there are online fax services that  you could subscribe to. Also, landline alarm systems are designed to have full control of the phone line called "line seizure"; this means that if there is an emergency, or you are placing a test, the alarm system will cut the phone line to everything else while it dials out to the alarm company. Line seizure ensures that the alarm system will work if someone is still on the line or if for whatever reason a  phone is left off-hook.
(Edited)
Photo of George Manolov

George Manolov

  • 168 Points 100 badge 2x thumb
great explanation, thank you...
Photo of George Manolov

George Manolov

  • 168 Points 100 badge 2x thumb
OK, I did get the wireless home box yesterday and I feel I owe a feedback. Regarding fax - no go, it may work in some other areas, but for me it didn't... I don't plan on attaching security system to it, it may work but I won't trust it... I did port-out my business phone line from Rogers to Koodo with no problem, however I'm not sure if this would affect my Yellow Pages listing, I guess we'll find out next year LOL luckily I don't rely on YP exposure. 
Photo of George Manolov

George Manolov

  • 168 Points 100 badge 2x thumb
This sounds like a plan. I used that kind of service with Bell about 15 years ago and I actually enjoyed it, as it saves the environment. I don't know why I haven't looked into it lately... I'll search around. If you have any recommendations, feel free to share.
Photo of David

David, Mobile Master

  • 92,546 Points 50k badge 2x thumb
As your new phone line is a cellular service, I expect NO listing in either YP or White Pages. You might be able to buy a YP listing at some cost, independent of the usual process for business lines, which contain a basic YP listing in the price, if I recall.
Photo of demon_390

demon_390

  • 1,066 Points 1k badge 2x thumb
I haven't tried any online fax services myself but I do use Voip.ms  which does offer virtual faxing . I also use Anveo (for certain calls as well) which offers faxing with numbers as well. Both may have a bit of a learning learning curve but have many features to get you setup.
(Edited)
Photo of George Manolov

George Manolov

  • 168 Points 100 badge 2x thumb
@dfbutt you might be 100% right, as of now I'm already paying YP and they won't cut me off, I'll decide in the future
Photo of George Manolov

George Manolov

  • 168 Points 100 badge 2x thumb
Thanks demon