Can koodo staff view my text messaging/call history the way I can on my self serve account? Can they see this without my permission?

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  • Updated 3 years ago
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Can koodo staff view my text messaging/call history the way I can on my self serve account? Can they see this without my permission?
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Laura Arseneault

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Posted 3 years ago

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Robert, Mobile Master

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At first glance I'd say no it's not permitted if you didn't ask for it. Why? What's your concern?
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Laura Arseneault

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I would hope that ethically they wouldn't do this, but, hoping that it isn't even possible should they choose to anyway?
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Robert, Mobile Master

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He can view call history and text messaging but not what's in the texts. Anyways, I don't think they have acess unless they have your PIN
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Bernard, Official Rep

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No one at Koodo can see the content of your texts Laura, I can assure you that . Even if you asked for it.
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Laura Arseneault

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Bernard, can they see though the numbers and times as I can in "usage" in self serve?
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Bernard, Official Rep

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Only our call center staff. And no account is accessed unless a customer has called in. 

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