How can I get Koodo to send me SMS only after 9AM?

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  • Updated 3 years ago
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  • (Edited)
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How can I get Koodo to send me SMSs only after 9AM? I received a "Thanks for using automatic top-ups..." at 4:47AM Mountain time. This is unacceptable for me. I love Koodo prepaid, but I need to sleep unless something important happens.

Thank you,

Charles
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Charles Hamel

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Posted 3 years ago

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Paul Deschamps, Mobile Master

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Does your phone have a do not disturb function that won't allow numbers to contact you at certain times, if so try setting it up.
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Sophia, Mobile Master

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It has been submitted as an idea before, but for some reason it wasn't implemented. Would you like me to change this into an idea, Charles? I don't see why it should be impossible for Koodo to change the time when text messages are sent from their server :)
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Sophia, Mobile Master

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No, it seems independent from its use.... I just checked my messages.

Koodo: Just a heads up, your $15 base plan will renew on (date). Dial *611 or log into prepaidselfserve.koodomobile.com for more information about your account.

Those are all sent around 11am.

Then there are two messages

Koodo: Your base plan has been renewed for another 30 days. Enjoy!
and
Koodo: Thank you for using automatic top-ups. Your 10% discount for your base plan has been applied. Enjoy!

Those are sent at seemingly random times ranging from the wee hours to mid morning, namely in my case:

6:47am
10:04am
5:17am
10:04am
4:31am
10:04am
10:06am
10:17am
9:06am
9:32am
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RudyW

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Ok that's nuts then. And you say they right out said no to an Idea about this in the past? Why? As you said it doesn't seem that complicated.
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Sophia, Mobile Master

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I don't remember what happened with the idea, it's been a long time but I remember the person who posted it was very irate about it. I'll see if I can still find it... hang on.
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Sophia, Mobile Master

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Got it :D http://community.koodomobile.com/kood...

It's funny I changed it into an idea back then too, haha!
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Charles Hamel

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Hi Sophia, that would be great to take care of the problem at the source. Of course many good suggestions that I am thankful for allowed me to mask the problem.
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Brian Paul

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Sophia, I don't think I was "irate" :) Annoyed, yes, but not irate. Maybe I was irate at one of the posters that was replying?
Anyways, I am still getting the texts at 3 and 4 in the morning, so is my wife.
They told me that it was a billing issue, and ties in with when they bill my card.
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Sophia, Mobile Master

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Haha ooh sorry Brian, but it all happened so long ago that I forgot the exact details - I even forgot it was YOU :) I'll officially consider you "annoyed" then rather than irate :)
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RudyW

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I'm not sure why people wouldn't just turn off their phones or at least the sound alerts. :-)
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Sophia, Mobile Master

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*devil's advocate* Likewise, I'm not sure why Koodo can't just implement this seemingly simple solution :p
(Edited)
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Charles Hamel

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RudyW, what is it exactly that you don't understand in the fact that I need to be available in case of emergencies that can come from many sources, but that I don't want "thank you" SMSs to wake me up at 4AM?
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RudyW

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I thought you already considered Dom's suggestion below and didn't want to go with that. I think what he is saying that there are app that would allow you to turn Koodo;s sound notification off.
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Dom Fetherston

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I found there are lots of apps at Google Play Store for free that have the functionality to turn off any or all interuptions during times you want to be undisturbed. Also cool that many of them have the ability to allow certain people to be able to contact you 24/7 in case of emergency. Try searching "sleep timer" or "do not disturb sleep" This works great for me, Good luck!
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Charles Hamel

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Thanks everyone for all your great suggestions to mask the problem.
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Brian Paul

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Charles, I understand your pain LOL. I do not appreciate messages at 3 or 4 in the morning, especially when I work afternoon shift. Unless, of course it is an emergency from a friend or family. Which, is why I asked about this last year.
But, since nothing has been done, I have found an app that may work. It is called Nights Keeper. Not sure how well it works as I just down loaded it the other day.
Anyways, good luck with this, and hopefully this time, Koodo will do a little more looking into it.

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