Can I use my Telus land line home phone number (which I don't use due to poor quality) as a prepaid Koodo plan phone number

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I pay for a land line phone that has no phone even hooked up to it because of a bundle situation. The service here is terrible and the quality on that line (after several tech call outs etc) was just so bad I gave up on it. When I last use tried to use it I ended up with no dial tone and it rings busy to callers after hours and hours wasted on "repairs" that never worked. I was wondering since the on line "change phone" option is still suspended if I could set up a prepaid account with minimum service to use to get my phone swapping things done without worrying about ending up with no phone at all? If it matters the landline service is via Telus. What I'm assuming is I would still pay for the landline but the number would be ring to my new pre-paid phone????
Photo of Penny

Penny

  • 686 Points 500 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Erwin

Erwin

  • 23,546 Points 20k badge 2x thumb
You can port over your Telus landline to prepaid but it would cancel your landline with Telus because you can't use one number in two different devices. So if you had a bundle deal with Telus, it may end it once you port over your number to Koodo Prepaid.

If this helps please give it a like :)
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 139,982 Points 100k badge 2x thumb
Be warned, though, that it does typically take about two business days to complete the port of a landline. You'll be able to make outbound calls immediately, but incoming calls may still go to the landline until the port completes. This is because porting a landline requires someone to physically go out and disconnect the wires rather than simply changing a few routing numbers in a computer.
Photo of Penny

Penny

  • 686 Points 500 badge 2x thumb
Thanks for the info Erwin and Timo! Do I just call Koodo to organise this? I don't suppose it matters but this is a DSL line and while it works most of the time my internet is inconsistent and frequently "cuts out" especailly during preceived high use times (5ish in the evening during the week and 9-11ish mornings on the weekends) and when I was thinking about doing this I wondered even though I haven't had a call on the phone line in years perhaps it might improve my internet if the phone comes out? I know you're not phone guys but it's amazing how how much stuff we don't even know we know ....until someones asks. Anyhow before I do this I need to talk to Telus regarding the bundle "issues". As sort of a second question, maybe I should post seperately, I think I read somewhere on the "community" that you can use a prepaid CC with prepaid plans to keep your plan fee up to date, is that correct? Thanks
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 139,982 Points 100k badge 2x thumb
In this case I'd lean toward calling koodo, simply because there is also dsl service on the line. I know that from the koodo side it asks if there is dsl service when setting up a landline port, but I've never ported a landline through self serve. I used to work dsl tech support for Verizon, and too often phone techs would end up disconnecting the internet along with the phone line.
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
I used to worked for Rogers and yes i can agree with that 100% lol always disconnecting either the wrong thing or all of it lol
Photo of David

David, Mobile Master

  • 88,974 Points 50k badge 2x thumb
Penny, you could also keep what you have now, if bundling benefits you, and simply call forward to your new cellphone. However, if your landline and DSL are not working properly, I suggest continuing to contact Telus until it is fixed. As you likely do not have other options for phone service in your area, you may need to escalate your complaint of unsatisfactory service to CCTS
Photo of Penny

Penny

  • 686 Points 500 badge 2x thumb
I already have a monthly Koodo account and maybe I should call forward to that one.....Not sure why I never thought about that myself......nice to have use of multiple brains.

 Regarding CCTS someone in this area tried that (re: the terrible internet not the phone) and didn't get anywhere. There has been discussions at the rate payers meetings too and most people seem to think if pushed Telus will back out of DSL back to just phones. We aren't rural enough to fall under the regs requiring service and not enough of us to pay for up-grading/dating the infrastructure. Satellite TV is the only option here for I think the same reason. I’d say half the people I know here don’t have landline phones and for the most part I don’t miss mine.

 I’ve been toying with the idea of seeking legal advice regarding being tied to a “bundle” which includes a service they can’t deliver. Sometimes just a letter on fancy paper is enough to get rid of a nuisance complaint which I’m sure mine is considered. I just haven’t had the time or energy to bother but when I start to think about it I get very annoyed.....so maybe I’ll think a lot...enough to get me moving.

Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
Best of luck!! :)
Photo of David

David, Mobile Master

  • 88,862 Points 50k badge 2x thumb
Some thoughts:
- CCTS will respond better to multiple complaints of service issues. 
- Possibly your location is ripe to invite a point-to-point wireless internet provider to provide services. This works well in many rural areas of Canada, and you also may have a bonus by asking your rate-payers association to manage the negotiations with a supplier.

This conversation is no longer open for comments or replies.