Can I use a positive tab (accumulated under a classic tab) towards the purchase of a phone on a new activation (new number/new account)

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  • Updated 8 months ago
I have had my 25$ account with Koodo for about 5 years now. I was accumulating a positive tab on the account until they just recently stopped that and gave me the option of getting $150 credit towards a new phone. Can I use this credit on a new activation, meaning a new number activation while I still keep my old number and phone? Reason for doing hat is that I still want to have my old phone number with that same plan for a few more months and have someone that could use that for a couple of months. Once we no longer need that, I suppose I could either cancel the old plan or pay the remaining balance on the new phone for the new account and then use that phone on my old plan.
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Lillie Agustino

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Posted 8 months ago

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David, Mobile Master

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Since you do not have a Tab balance on your existing phone, you can get a new one and use as you wish. If you want to add a new line on your account, or open a new account, all you will need is the SIM card associated with that new number to put in the phone.

Just be aware that with a $25 plan, you will likely need to choose a phone priced on the Tab Small list.
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Lillie Agustino

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so basically you do not think I can use my current credit towards a new activation. What is the best way to confirm this?
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David, Mobile Master

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I’ll try to confirm for you.
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Mayumi, Mobile Master

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Your positive Tab is attached to your line and it's not transferable.

If you want to have benefit of activation bonus for your new phone, then you have to open a new line/number. (You can't use your positive tab)

Or you can buy a new phone using your positive Tab and  start a new tab on you. So you will pay tab fee under your line for new phone.( No activation credit)
Then add a new line/number using new phone. You keep your old phone and number.

You can't have both benefit of activation credit/gift and using your positive tab for your new phone...
(Edited)
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Lillie Agustino

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thank you both. I went through the steps on my account and saw that if I am adding a new line to my existing account, then it shows that I don't get activation credits, which basically means that I am getting a phone at market price, but can put some of the cost on a tab.
The only option that will benefit from activation credit and where I could use my positive tab is to upgrade my phone, for which I would have to change my plan which I do not want to do. so I have to give it some thought. ....
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Mayumi, Mobile Master

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What plan do you have and what phone are you looking at?