I'm having the same issues as another person in another forum connecting with customer service. I am not enjoying this phone I currently have at all. The battery at first was great then I lost the charger and had to get a new one now it's not holding a charge and is freezing a lot. What I was wondering is if I could have another offer for a phone and to have my tab balance erased and start new again and get a new phone. My tab is at -118.