Can I stop Data Top Ups?

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  • Updated 3 weeks ago
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Is there anyway I can prevent the text with the option to purchase 1GB of Data Top Up?  I don't want my daughter having more data than I have purchased on her plan, however she's been receiving the texts and answering "Yes", charging me $20 each time!  Can I have this feature turned off?  TIA
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Brenda

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Posted 3 weeks ago

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Bernard, Official Rep

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@Brenda, if you log in to your account and go to my profile you will find 'data settings' at the bottom. With a single click you can change permission to allow or not allow someone to purchase or even unblock their data one they reached their monthly limit. 

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Brenda

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Hi Bernard, I do have that permission set up in my settings as you mentioned, however, she is still getting these texts.  Thoughts?


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Bernard, Official Rep

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She is blocked indeed. The text she is getting when blocked is something like the below:



Just make sure no one else but you have access to self serve as permissions can be changed there. 
(Edited)
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Brenda

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Well I guess I'll have to wait and see if there are any more charges on the next invoice.  Last month there were two $20 charges for 1GB Data Top Up even though she shouldn't be able to do it.


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Bernard, Official Rep

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Nothing as of yet. Which is a good sign. :-) But come back here and let us know if something doesn't add up. 
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Brenda

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I appreciate your help looking into this Bernard.  Have a good one! :)
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