Can I setup Personal Hotspot with iPhone with Prepaid Koodo account?

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  • Updated 8 months ago
I have added $30 my Data Booster add-ons on my Prepaid account, but when I go to Setting > Cellular > Personal Hotspot in my iPhone 7, it would not let me. Can I use Personal Hotspot in Prepaid account?
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EM

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Posted 9 months ago

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Sophia, Mobile Master

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Yes, you should be able to set up your phone as a hotspot. I have no experience with iPhone, but I frequently use it on my Android. What error are you getting?
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EM

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It is not much of an error, when I select "Set Up Personal Hotspot" from the iPhone setting, a message pops up saying "To enable Personal Hotspot on this account, contact Koodo"
I've tried different iPhone, same result. Is it true that Prepaid account in Koodo don't have the personal hotspot option?
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Sophia, Mobile Master

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Well I'm on prepaid, and I definitely use the hotspot. In fact i used it only last week, because my husband forgot to download something on his tablet so I enabled it for him to use my phone to get it... and I have used it on several phones before.

I'm not sure what you'd need to contact Koodo for, but I'll post it in our liaison group and hopefully you'll get an answer soon :)
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Sophia, Mobile Master

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Quick question EM, can you use data "normally")? (as in, does the booster actually work?) 

Just trying to troubleshoot here...
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EM

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Data works fine, Koodo/Telus is top notch. I hope tethering can work with iOS in Koodo network.
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David, Mobile Master

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As far as I know Username and Password should be blank in the personal hotspot settings as they are in the other APN settings.

BTW, is this a Telus Family phone, unlocked from another carrier, or unlocked direct from Apple?
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EM

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Ivan, that's how I got my original setting.
David, I deleted the Username and Password, still no joy.
I brought my phone directly from the Apple Store in Toronto
(Edited)
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David, Mobile Master

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Well, I'm ----- out of ideas on this one.

You can try resetting your network settings, but I don't believe that to be the solution.
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EM

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Does that means Koodo's prepaid Personal Hotspot is not for iPhone? 
Anyone know about the APN setting for Personal Hotspot?

APN: isp.koodo.com
Username: ?
Password: ?

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David, Mobile Master

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It should work without issue. The problem is it isn't !

I wonder if isp.telus.com would work.

BTW, my iPhones only show one APN category - Personal
Hotspot. The others are absent. Telus locked phones.