can I send an add on as a gift to another customer?

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  • Updated 2 years ago
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A friend with a koodo account has run out of time on their phone .. can I gift their account text time billing my account?
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Jenn

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Posted 2 years ago

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Mayumi, Mobile Master

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Does your friend have a prepaid account or monthly account?

What do you mean  "run out of time on their phone"?  
If s/he is on the prepaid and need a talk booster, you can give her/him  top-up vouchers.
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Mayumi, Mobile Master

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If he has a prepaid plan, you can buy buy a top up vouchers or You/he call Koodo and make one time credit card payment.

From Koodo's website:
Top-ups add credits to your account so you can pay for your base plan every 30 days and buy Booster add-ons. There are two ways you can pay for your top-ups: credit or Visa Debit card or top-up vouchers, available at a Koodo Shop or Retail Partner.To top up your prepaid account, you need to log into your Self Serve account, or you can dial *611 from your Koodo phone.
 https://www.koodomobile.com/prepaid-plans
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Jenn

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What if it's a monthly?
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Mayumi, Mobile Master

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I don't know how close you are with your friend...
but if you want to pay/support his monthly bill, you can pay it from your bank.
You need his account number and add it on your online banking.
Or set up  pre-authorized credit or pre-authorized debit payment.
http://help.koodomobile.com/my-bill/billing-and-payment-options/how-can-i-pay-my-bill
(Edited)
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Chad Burr, Mobile Master

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Jenn monthly customers cannot simply add more minutes. Each plan has a pay per use rate. You'll be billed that rate for each minute you consume over your monthly allotment.

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