can I return my iPhone?

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  • Updated 1 year ago
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I am a Koodo customer and had an iPhone 6 Plus. I just purchased the iPhone 7 Plus from a Koodo shop yesterday. I had a tab credit of $150 and I essentially just did an upgrade and paid roughly $500 for the phone. I don't like the Plus size anymore. I would prefer to have a smaller phone. I had the 6 Plus for awhile and was never really happy but thought I would be fine with the 7 Plus but I'm just not happy with it. Am I able to return it? I read the policy but I'm unsure if it's the same for apple producrs?
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megan

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Posted 1 year ago

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megan

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Also... would I get my $150 tab credit back? I also purchased a screen protector and it's on this phone what would happen with that
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megan

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Also... would I get my $150 tab credit back? I also purchased a screen protector and it's on this phone what would happen with that
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David, Mobile Master

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Yes, you can return your phone and get your $150 Tab credit restored.  You may be out the value of the screen protector, as it would be returnable if defective, or in re-salable condition.
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Dennis, Mobile Master

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Note that you have 15 days to return the phone so dont wait too long
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Dennis, Mobile Master

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Best Buy annoyingly does not allow you to return the phone when one of these is exceeded.  Not sure if they still did this
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titaniumtux

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I didn't think any retailers would allow you to return a phone once the limits are exceeded.
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Dennis, Mobile Master

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But how would they know if I factory reset the phone?
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Allan, Mobile Master

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What difference does factory resetting the phone make? Factory resetting the phone wont reset usage amounts?
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Dennis, Mobile Master

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I thought when you factory reset the device the call timer, text counter, and date usage all reset