can i get my money back because i found my phone have no singal

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  • Updated 3 years ago
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I bought a prepaid simcard with a base plan and boosters, when I active my phone, I found that there have no signal, can I return the simcard and get my money back?
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Xiang Wang

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Posted 3 years ago

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Chris Petersens

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I'm pretty sure, although if you used any of the booster somehow you may not get a full refund, I think. 15 day return policy is what they have. Question why you wouldnt have coverage. It maybe your phone not koodo's coverage.
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Chad Burr, Mobile Master

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I believe there are no refunds available for prepaid.
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Chad Burr, Mobile Master

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What phone do you have?
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Xiang Wang

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LG LU6200
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Chad Burr, Mobile Master

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This device is meant for the hong kong market and isn't compatible with koodo. If a koodo rep told you it was, I'd recommended returning to the store and speaking with the rep. A simple check of the specs would've shown this device isn't compatible.

This is your responsibility when bringing your own device.

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Xiang Wang

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how about this phone?
Connectivity
GSM: 850, 900, 1800, 1900MHz
WCDMA: Bands: 1/2/4/5/8
LTE: Bands: 1/3/4/7/17/38/40
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Chad Burr, Mobile Master

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KOODO is LTE Band 4 FDD (1700)
Hspa is bands 2 & 5 (850/1900)
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Cameron Jones

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Yes you can...read this! Except SIM cards, they're considered accessories -:(
http://help.koodomobile.com/prepaid/b...
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Chad Burr, Mobile Master

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This applies to the phone and not the vouchers which were used to fund the account.
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Cameron Jones

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Yup

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