Can I get my bill e-mailed to me

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I would like to get an e-mail of my bill every time it is ready please.
Photo of Sheryl Sinclair

Sheryl Sinclair

  • 70 Points

Posted 4 years ago

  • 1
Photo of Sheila

Sheila

  • 1,780 Points 1k badge 2x thumb
Yes you can!! Sign up for eBill from your self serve account. Thing is tho, you'll get an email telling you it's ready for you and then you have to log into your account to download the PDF
Photo of Robert

Robert, Mobile Master

  • 107,678 Points 100k badge 2x thumb
Yes you can set it up on self serve

Photo of Richard Raftus

Richard Raftus

  • 70 Points
NO YOU CAN'T they say you can but really they are lying. New customer too and they can not even get that right for me. The first two or three months I got the e-mails telling me my bill was ready for viewing but then after that nothing and to top it off there is NO CONTACT INFORMATION TO TELL KOODO THIS.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,182 Points 100k badge 2x thumb
After you received your bill notification, you have to log into self serve to see the Ebill.
Photo of Richard Raftus

Richard Raftus

  • 70 Points
ALSO THE KOODO website does not come close to looking like the picture above. There is NO BILLING OVERVIEW AND NO WAY TO GET TO "BILL TYPE AND NOTIFICATIONS". You can simply view your bill and that is it.
Photo of Nabil

Nabil, Employee

  • 6,866 Points 5k badge 2x thumb
Hey Richard,

Indeed the design has changed. If you need to check your invoice, please log in to your Self-Serve, click on "Self-Serve" and then "Billing". You'll be able to view your invoices and you can also download them (if necessary). If you want to configure your notification, you just need to click on "Change address" and then "Change Bill type / Notifications".

Thanks! 
Photo of Robert

Robert, Mobile Master

  • 107,602 Points 100k badge 2x thumb
Nabil, it is quite difficult to find the second screen. Shouldn't it be more accessible and have a category of its own?
Photo of Nabil

Nabil, Employee

  • 6,866 Points 5k badge 2x thumb
We hear you Robert and will forward your comment to the appropriate department.

Thanks again Robert! 
Photo of Robert

Robert, Mobile Master

  • 107,678 Points 100k badge 2x thumb
Actually there still is a billing overview. It may not be the same design as before, but it's still there

This conversation is no longer open for comments or replies.