Can i get a phone replacement 2 times?

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  • Updated 1 year ago
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Antoine Nadeau Guillemette

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Posted 1 year ago

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Allan, Mobile Master

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Could you post a little more information on what the problem is? What kind of phone and who was it replaced with the first time?
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Robert, Mobile Master

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Hello Antoine.

If you pay extra, I guess you can. Usually, Koodo does not offer free replacement phone for warranty repairs. 

If you phone is under warranty and it's faulty, the you need to go to a Koodo store.
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David, Mobile Master

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If you have the additional warranty (protection plan), and pay the monthly $7 fee, this document indicates that two incidents are covered.