Can I exchange my phone for another within 15 days?

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  • Updated 11 months ago
So I originally went to get the same phone as my friend because I really liked it, but then I was pressured into trying this other phone that I ended up not liking at all.. Im worried that if i go back they might not have the one i want in store anymore and my 15 days will expire.

-What happens if they don't have it? 
-Can I still cancel the contract completely, or do they order the one I want? 
-Can I get the phone from another koodo store and keep the monthly plan from this store i went to?

Please help and thank you!
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Elisa

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Posted 11 months ago

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David, Mobile Master

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Yes, you can return the device for another, or cancel entirely within the 15 days.
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Timo Tuokkola, Mobile Master

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You can definitely cancel the contract and return the phone within 15 days of purchase. If you are over the usage limits you might need to pay for the plan, but no other fees will apply. AFAIK, koodo doesn't do special orders, so if it's not in stock you're kinda outta luck.
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Elisa

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Thank you for the replies! If they don't have the phone I want, will another koodo store be willing to make a contract with me if i end up cancelling this one? I'm not sure if they would give me a second chance.
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David, Mobile Master

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Yes they would!  They would treat you the same as any other customer returning an unsatisfactory product and requesting another.  If you search and find a location carrying the phone you want, just confirm your plan to purchase.

If you cancel your plan, you would lose your current phone number. IF you want to keep it, simply return the phone without the SIM, keeping your plan and use the SIM in the next phone you buy.
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Elisa

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Thank you thats very helpful :)