Can I exchange a phone I just purchased in store for a phone available online only?

  • 1
  • Question
  • Updated 1 month ago
I purchased a phone in store and am unsatisfied with the device, I am within my 15 days and wanted to know if I could exchange it for a device I found as an online option only.
Photo of Danielle

Danielle

  • 70 Points
  • unsure

Posted 1 month ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,584 Points 100k badge 2x thumb
Exchange no, you'd have to return it and wait for your tab to be reset if you go it on a tab and then purchase the device online. If you didn't get the phone you have now on the tab then you'd just have to return it and purchase the online phone from the webstore.
(Edited)