Can I cancel my order by emailing?

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  • Updated 2 years ago
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Can I cancel my order by emailing? I just realized that i put down the wrong address and I would like to cancel my order and reorder but I don't want to wait until Tuesdayto call because I want to take advantage of the deals. HELP!
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Keeley

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Posted 2 years ago

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Chad Burr, Mobile Master

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I suggest sending an email.
(Edited)
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Ranjan, Official Rep

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Keeley - are you just looking to change your address, or cancel the order for other reasons? If it's just an address update, I would send an email using the directions Chad provided above. In addition, I can also flag this with the web store team to be sure that it gets fixed before your order ships.
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Keeley

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Thanks so much!
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Ranjan, Official Rep

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Hi Keeley - just wanted to confirm that the team has updated the address to match your account details. Enjoy your new phone!
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Keeley

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One last question, how long does it normally take to receive a shipping confirmation and a tracking number?
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David, Mobile Master

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Webstore operates Tuesday - Friday. Depending on volume, expect a response sometime past the middle of the week.
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Ranjan, Official Rep

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Typically a confirmation email with tracking info. is sent once the order is shipped. I'm seeing that your order was shipped out late yesterday, so if you didn't receive an email yet, you'll likely get it today. Make sure to check your junk/spam folders to make sure it didn't get filed incorrectly. You should get your order in 2-3 business days.