Can deactivated sim card be reactivated?

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  • Updated 3 years ago
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Long story short..(its been a long expensive week). So I had a Samsung galaxy s2 LTE and the screen broke. I upgraded the next day to an Alcatel idol 3 and new sim card and 5 days later the screen broke and the touch screen doesn't work, I miss understood the extended warranty(thought it didn't cover damage so didn't get it). So now I have two phone and no service. I wanted to switch back to my s2 as it still works but when I called in for help they said the sim is deactivated and can not be reactivated I have to by a new one or make the smaller idol 3 one fit. Its only been 6days and I am a monthly customer, so was he right or can it be reactivated as I've seen in other post?
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Kittie Meow

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Posted 3 years ago

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Mathieu, Mobile Master

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As long as it wasn't pre-paid you should be able to re-activate it as long as it hasn't been inactive for 90 days or more. You can actually do the change yourself in Self Serve.
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Kittie Meow

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You are seriously the BEST person I've never met!!! I have a phone again, even if its old and my cut me but at least I have something till I can get my new one fixed. So now one last question. When my idol 3 is fixed should I be able to just do the same thing as long as it isn't past the 90days?
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Mayumi, Mobile Master

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yes.
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Mathieu, Mobile Master

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Yeah, pretty much. You can always get a universal screen protector to put on top of your cracked screen. It may already be broken, but adds a layer of protection against the whole cutting your fingers thing :P
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Kittie Meow

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Thank you so much again!!!!
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Spence

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Kittie,   I have the Idol 3 and would highly recommend getting the Flip cover for it.
Its made for that phone and available at Koodo Kiosks.

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